Customer Service Associate

4 days ago

Frazer Town Bengaluru Karnataka, India International Center for Strategic Alliances Full time

**Job Title**: Customer Service Associate - Voice Process (CL12)
**Company**: Comcast
**Location**: Divyasree Towers
**Work Mode**: Work From Office
**Shifts**: 24/7 Rotational

**Job Summary**:
Comcast is hiring freshers for its Voice Process (CL12). This role involves handling voice-based customer interactions, ensuring high-quality service delivery, and maintaining customer satisfaction.

**Responsibilities**:

- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information and resolve customer queries effectively.
- Follow communication guidelines and scripts while dealing with different customer types.
- Achieve performance targets including quality, customer satisfaction, and efficiency metrics.

**Interview Process**:

- **1st Round**: HR Initial Screening
- **2nd Round**: SVAR / Voice Versant - 60
- **4th Round**: Operational Interview

**Eligibility**:

- **Qualification**: Graduate / Undergraduate (Any Stream)

**Compensation & Benefits**:

- **Salary (CL12)**: Up to ₹3,70,000 per annum
- **Take-home Salary**: ₹24,000 per month
- **Incentives**: ₹2,500 per month (based on performance)
- **Transport**:

- One-way cab facility (only for night shift)
- Free transport for women employees at night (7 PM - 7 AM)
- Male employees will be charged ₹75 per one-way cab ride

**Additional Information**:

- Work from office only (No remote option)
- 24/7 rotational shifts including night shifts

**Job Types**: Full-time, Permanent

Pay: Up to ₹370,000.00 per year

**Benefits**:

- Health insurance

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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