Associate - Customer Service

1 week ago

Hyderabad Telangana, India Genpact Full time

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**

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**_ Responsibilities_**:**_ _**

**_Respond to customer queries and customers concern_**

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**_Provide support for data collection to enable Recovery of the account for end user._**

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**_Maintain a deep understanding of client process and policies_**

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**_Reproduce customer issues and escalate product bugs_**

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**_Provide excellent customer service to our customers_**

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**_You should be responsible to exhibit capacity for critical thinking and analysis._**

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**_Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment_**

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**_Qualifications we seek in you_**:**_ _**

**_ Minimum qualifications_**

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**_Graduate (Any Discipline)_**

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**_Freshers are eligible_**

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**_Preferred qualifications_**:**_ _**

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**_Effective probing skills and analyzing / understanding skills_**

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**_Analytical skills with customer centric approach _**

**_Excellent proficiency with written English and with neutral English accent_**

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**_You should be able to work on a flexible schedule (including weekend shift)_**

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Job_**_Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Dec 26, 2024, 4:32:17 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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