Patient Advisor

2 days ago

Mumbai, India TalentShape Full time

Ø Competencies: Customer-Centric, Multitasking, Proactive, Ownership, Convincing Power

Ø Responsibilities and Duties

Ø Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.

Ø Obtains customer information by answering telephone calls; probing them and fix the first consultation

Ø Ensuring correct information is delivered to patients during their first consultation.

Ø Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value

Ø Understand caller’s conditions and empathize helping them with appointments.

Ø Informs Patients by explaining procedures; answering questions; providing information.

Ø Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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