Patient Advisor/ Tele Caller

4 days ago


Mumbai, India TalentShape Full time

Identify valid enquiries of patients calling and fix an appointments with our Clinics in India.
- Obtains customer information by answering telephone calls; probing them and fix a first consultation
- Ensuring correct information is delivered to patients during their first consultation.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
- Understand caller’s conditions and empathize helping them with appointments.
- Informs Patients by explaining procedures; answering questions; providing information.
- Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.
- Basic excel knowledge.
- Call Center Agent Experience is a must

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX


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