Cce (Patient Support Executive

1 week ago

Mumbai, India Param Shishya Full time

Job Description:

- Manage large amount of incoming & outcoming calls
- Generates Sales Lead
- Provide accurate, valid & complete information by using the right method/ tools
- Meet personal/ customer(patient) service team sales targets & call handling quotas
- Handle complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution
- Keep Records of customer (patient) interactions
- Follow communication procedures, guidelines & policies
- Take the extra mile to engage customers(patient)
- To look for opportunities to improve revenue generating activities as well as improve operational efficiencies within the department
- To prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks
- To provide satisfactory resolutions to customer(patient) issues escalated from the Contact Centre Agents
- Ensures employees have appropriate training and other resources to perform their jobs.
- Setting targets for both individuals and teams
- Measuring the performance of both individuals and teams
- Offering Advisors guidance and feedback
- Being responsible for performance management
- Identifying areas of underperformance
- Creating performance improvement plans
- Creating and maintaining a positive culture
- Developing plans for the use of new leads, tools and technologies.

Skills:

- Excellent leadership and interpersonal skills
- Demonstrated service excellence at a senior level
- Customer Orientation & ability to adapt/ respond to different types characters
- Ability to manage and motivate staff within a team environment
- Excellent written and verbal communication skills
- Good decision making and problem solving skills
- Attention to detail, initiative and set high standards
- Ability to prioritize work and workloads across a team

Experience : Proven customer support experience or experience as a client service representative

**Salary**: Up to ₹300,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai - 400089, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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