Patient Support Executive

2 days ago

Mumbai, India Life Force Homeopathy Pvt Ltd Full time

**Job Summary**
Life Force is world leader in homeopathic practice, run globally by Life Force Molecules Pvt. Ltd and Homeopathy India Pvt. Ltd. (HIPL) in India, under direct care of Dr. Rajesh Shah, M.D. Life Force is amongst Asia's largest homeopathic clinics, currently treating patients from over 180+ countries (an established world record).
Life Force is world's first ISO 9001:2008 certified homeopathic clinic with an attached research wing. We have been practicing ISO modalities since 2002, which has made our system much more quality conscious than most others in the world, in the homeopathic practice category. There may be several ISO certified clinics but Life Force is one, which has an ISO certification for clinic with a research wing, which is unique.
Joining Life Force as an associate doctor brings a rare opportunity for any homeopath to get trained directly under Dr. Rajesh Shah, who has trained teachers, homeopaths and allopaths in 20 countries. Hands on experience in the treatment of difficult diseases - Alopecia Areata, Asthma, Ankylosing Spondylitis, Lichen Planus, Trigeminal Neuralgia, Hepatitis C, Psoriasis, and many more, offers a great leaning and developing the medical skill.We have an excellent opening and career opportunity at Life Force.
**Responsibilities and Duties**
For Patient Support Executive from Healthcare Industry
with at least 2 years of experience, fluency in English, residing in Mumbai, Navi Mumbai Profile
Responsibilities:
Manage large amount of incoming & out coming calls
Generates Sales Lead
Provide accurate, valid & complete information by using the right method/ tools
Meet personal/ customer service team sales targets & call handling quotas
Handle complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution
Keep Records of customer interactions
Follow communication procedures, guidelines & policies
Take the extra mile to engage customers

**Required Experience, Skills, and Qualifications**
Proven customer support experience or experience as a client service representative
Track Record of over-achieving quota Strong phone contact handling skills & active listening Familiarity with CRM systems & practices
Customer Orientation & ability to adapt/ respond to different types of characters
Excellent communication & presentation skills Ability to multi-task, prioritize, and manage time effectively
**Benefits**
PF Facility

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift

COVID-19 considerations:
**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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