Service Delivery Team

2 weeks ago

India Zensar Technologies Full time

**What's this role about?**

**Job Description**:
**Key Responsibilities**
- **Order Management**:

- Manage and process IT and hardware orders.
- Negotiate pricing with suppliers to secure the best deals.
- **Customer Support**:

- Liaise with customers, updating them on order progress via tickets.
- Respond positively and effectively to customer needs and queries.
- **Procurement and Pricing**:

- Produce quotations for customers.
- Procure IT hardware, software, and services for the company.
- Create generic and bespoke price lists for clients monthly.
- **Inventory and Stock Control**:

- Manage stock control, deliveries, and dispatches while ensuring accurate records.
- Goods receipting upon delivery and maintaining updated customer master files, including IMEI updates.
- **Financial and Administrative Tasks**:

- Invoice clients once goods are delivered.
- Address invoice queries with customers and suppliers.
- Complete month-end tasks, such as invoicing and reconciliation.
- Update customer Masterfile’s with necessary information they require
- **SAP Operations**:

- Use SAP software to create procurement documents and maintain data integrity.Create delivery notes for support team when required.**Qualifications and Skills Required**
- Strong negotiation and communication skills.
- Proficiency in using SAP software or similar systems (desirable).
- Excellent organisational skills with attention to detail.
- Knowledge of IT hardware and telecoms equipment.
- Experience in stock management and procurement (desirable).
- Ability to handle multiple tasks under tight deadlines.

**Here's how you'll contribute**:
You'll do this by:
Core Skills:
Desired Skills:
**How we’d like you to lead**:
**Advantage Zensar**

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

- Putting people first
- Client-centricity
- Collaboration
- Grow. Own. Achieve. Learn. with Zensar

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