Exams Operations Executive

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

**We connect. We inspire.**

**Number of openings: 2**
**Pay Band: 4**
**Location: Noida, India**
**Contract Type: Fixed term contract, 1 year**

**Role Purpose & Accountabilities**:
The British Council is seeking 2 dedicated Exams Operations Executives to support the planning and delivery of UK examinations across India. This role is crucial for achieving our objectives by upholding quality and compliance standards, ensuring the highest levels of service for our customers.

In this vital position, you will oversee a range of responsibilities including exam logistics, meticulous test day planning, and efficient post-test activities. You will be instrumental in the allocation of test day staff and examiners, driving operational excellence for Distribution and other examinations. Adherence to India Exams, global, and board-specific procedures and policies is paramount, alongside meeting all procedural timelines. You will be accountable for the secure and compliant storage of all essential data and materials, and will provide necessary financial data to maintain an efficient, secure, and appropriately controlled operational environment, in line with British Council financial control standards.

Effective coordination of all resources, considering peak activity times and operational influences such as festivals and seasonal weather, will be key. You will manage and ensure the secure and compliant storage of all exam materials and information, meeting all established procedures and policies. Your support will extend to pre and post-exam delivery operations and logistics. You will also handle first-level communications with customers and vendors, and complete required financial tasks according to British Council Financial guidelines, providing accurate financial information when requested. Commitment to operations service level agreements and agreed turnaround times will be essential, alongside compliance with all corporate standards including DISTRIBUTION audits, Quality, Control and Compliance, Equality, Diversity & Inclusion, Data Protection and Safeguarding, and client requirements, all in line with agreed financial and non-financial targets.

**Benefits**
- 14 days of public holidays per calendar year
- Group Mediclaim policy
- Free library membership
- Professional development - Ongoing learning and career growth opportunities to support your development.

**Role specific skills, knowledge and experience**:
Essential:

- Language Proficiency: Written and verbal proficiency in English is required, as the British Council systems and global processes operate in English.
- A minimum of one year of professional experience working within an organisational setting.

Desirable:

- Previous experience in Exams Operations or a similar administrative role.

**Further Information**
**Right to work**:As we cannot sponsor work passes, applicants must already have the right to live and work in India.
**Workplace type**:100% onsite work in Noida office
**Shift schedule**:Working hours may be on a shift rotation between the hours of 08:00 and ending by 20:00. Weekly working rota of 5 days, this could be Monday - Friday, Tuesday - Saturday, but may include Sundays as working days occasionally. Travel around India and occasional travel abroad for meetings.

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity and Inclusion Statement**

**Safeguarding Statement**

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.