Executive - Exams Operations

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Pay Band:
4 / H

Country/Location:
Noida, India

Department:
GSS English & Exams (IELTS Operations)

Contract Type:
Fixed Term Contract – 1 year

Closing Date:
Tuesday, 11th November :59 Malaysia Time (GMT +8)

Role Purpose
The Executive is responsible for handling candidate queries via email and managing large datasets to support requests, ensuring accuracy, efficiency, and compliance with established standards. The role requires strong attention to detail, adaptability, and effective communication to maintain seamless operations and high service levels.

Role Accountabilities
The Executive supports efficient service delivery by managing daily operations, coordinating logistics, and ensuring tasks are completed on time and to standard. The role involves handling candidate enquiries, maintaining accurate data and reports, and delivering excellent customer service. It also requires collaborating with colleagues, supporting events or meetings, and ensuring compliance with all internal and regulatory requirements to maintain smooth and effective operations.

Role Specific Skills, Knowledge And Experience
The role requires at least one year of experience in IELTS or backend operations, with demonstrated experience in exam delivery or administration, customer service, and meeting tight deadlines. Strong organisational skills, attention to detail, and clear communication particularly in maintaining accurate records are essential. Proficiency in Microsoft Excel and the MS Office Suite is required. Experience working as part of a dispersed team and the ability to adapt positively to change will be an added advantage.

Further Information
Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education: A bachelor's degree in any discipline is required.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position and it requires working onsite five days a week.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email