Customer Service Executive

1 week ago

Goa, India Academy of Skill Development and Learning Full time

Answer calls professionally to provide information about products and services and obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Actively resolve issues for our enterprise partners over the phone and keep updated records of all communications
- Actively engage with internal teams to get the queries resolved for the customers in the defined turn around times

**Skills and Experience Required**:

- Graduation diploma or its equivalent
- Prior experience of using support CRM
- Prior telephone customer support and sales experience
- Basic understanding of banking, finance and technology products
- Flexibility with office timing depending upon business requirements
- Good communication within the team
- Basic understanding of MS Office
- Fluent in English, Hindi, Marathi

This job posting is on behalf of one of our clients

**Salary**: ₹240,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

COVID-19 considerations:
Everyone wears a mask

Ability to commute/relocate:

- North Goa, Goa - 403 505, Goa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- relevant: 2 years (required)

**Language**:

- English and Hindi (required)
- Marathi or Konkani (preferred)

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