Customer Relationship Executive

1 week ago

Goa, India Power Engineering Full time

Call every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance.
- For every old Customer, refer to the company's Customer database, and Call them to enquire about product performance, last service status, and areas of concern, if any.
- Make Reminder Calls to Customers about Service Due Dates and create demand / need for Spares and Services.
- Convey Spares and Service Demand to Spares & Service (S&S) Business Team for sending Offers.
- Liaise with Product Support (PS) Team for execution and completion of Offered Spares & Services.
- Make Feedback Calls to Customers, regarding last Service experience.
- Check sales database for Gensets which are completing Warranty period and make call Customers about Annual Maintenance Contract (AMC) and create demand / need for AMC.
- Convey AMC Opportunity to S&S Busines Team for sending Offers
- Liaise with PS Team for execution and completion of Services under the AMC.
- Monitor the visits under AMC and collect feedback from customer for every AMC Visit.
- Convey all Feedback Reports to S&S Business Team and Product Support (PS) Team
- Monitor, Measure, and Analyze Customer Satisfaction Levels, and submit monthly reports for management review.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- North Goa, Goa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Health insurance

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