Doe - Market Executor

3 days ago

Chennai Tamil Nadu, India Ford Motor Company Full time

Responsible for Implementing & Scaling up of Service Convenience Initiatives (CX) (e.g. Online Service Reservation, Pickup & Delivery, Mobile Service, Vehicle Loaner Program & Express Service) across assigned International Markets Group (IMG) markets.

Degree / Diploma in Engineering/Marketing with > 8 Years of Total Work Experience in Auto OEM.

A minimum of 4 years’ Experience of working in Field as Regional Service Manager.

- **Willingness & Ability to Travel to International markets extensively
Very Good understanding of Dealer Standard Operating Procedures

Outstanding communication and interpersonal skills to work with International markets.
- Proven Effective, organizational, planning and time management skills

Responsible for Implementing & Scaling up of Service Convenience Initiatives (CX) (e.g. Online Service Reservation, Pickup & Delivery, Mobile Service, Vehicle Loaner Program & Express Service) across assigned International Markets Group (IMG) markets.

Responsible for Sustenance of Service Convenience Initiatives (CX) (e.g. Online Service Reservation, Pickup & Delivery, Mobile Service, Vehicle Loaner Program & Express Service) across assigned IMG markets.

Monthly/Weekly/Quarterly Reporting & Analytics of KPIs of the CX Initiatives.

Analyze & Understand the gap for non-performance of Dealers and effectively work with Zone Managers to support and improve the performance.

Consult with assigned markets on performance related challenge and solutions.

Provide solutions to market-specific challenges using best practices across Ford universe (IMG, Global etc)

Liaise with IT personnel to ensure data is visible, clear and timeously shared on Service Convenience Dashboard

Develop and/or update Best Practice “Play Book” for various Service Convenience Initiatives.

Build and maintain strong relationships with market leads and key stakeholders for Dealer Operations Excellence

Prepare presentations for various Senior Leadership forums on occassion
- Travel to assigned market(s) when requested and conduct dealer visits, consultations with field teams and report to market leaders.

**Area of professional exposure (Functional/Technical)**:

- Very Good understanding of Dealer Operations in After Sales
- Experience of Customer facing process development/ Implementation
- Experience on Dealer & Customer Relationship
- Project Management Skills
- Excellent analytical and problem-solving skills.
- Exceptional communication skills
- Time Management
- Relationship building & networking skills
- Ability to work independently

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