Customer Care Executive

2 weeks ago

Banjara Hills Hyderabad Telangana, India DMHCA Full time

Resolve customer issues related to products or services in a timely manner.
- Maintain a polite and professional attitude at all times.
- Handle complaints and follow up to ensure resolution.
- Maintain accurate records of all customer interactions.
- Collaborate with internal departments to resolve complex queries.
- Meet individual and team performance goals.

**Required Skills and Qualifications**:

- Bachelor’s degree or equivalent.
- **Fluency in Hindi is mandatory**; good command of English is also required.
- Previous experience in customer service or a similar role is preferred.
- Strong listening and problem-solving skills.
- Ability to work under pressure and handle challenging situations.
- Familiarity with customer service tools (CRM, etc.) is a plus.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9319751530

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