
Customer Support Executive
2 weeks ago
**Job Summary**:
**Key Responsibilities**:
- Troubleshoot issues related to accounting software, billing, and financial statements
- Maintain detailed records in the CRM system
- Educate clients on software usage and financial tools
- Collaborate with cross-functional teams for efficient service delivery
- Conduct training and support onboarding processes
**Qualifications**:
- Bachelor’s degree in accounting, Finance, Business Administration, or a related field
- 2-3 years of experience in customer support, preferably in accounting/finance
- Familiarity with accounting software (QuickBooks, Xero, Sage preferred)
- Strong communication, problem-solving, and organizational skills
**Working Conditions**:
- Remote work setup
- Full-time role with occasional overtime during peak periods
**Job Types**: Full-time, Permanent
Pay: ₹250,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
- Evening shift
- Morning shift
**Education**:
- Bachelor's (required)
**Experience**:
- CRM software: 2 years (required)
- Customer support: 2 years (required)
- Customer support in finance: 2 years (required)
- customer support in accounting: 2 years (required)
- Software troubleshooting: 2 years (required)
- Accounting software: 2 years (required)
- Billing: 2 years (required)
- billing and financial statements: 2 years (required)
- client quires: 2 years (required)
- preferably in accounting/finance: 2 years (required)
- QuickBooks: 2 years (required)
**Language**:
- English (required)
**Location**:
- Remote (required)
Work Location: Remote
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