Chat Support Executive

2 weeks ago

Bengaluru Karnataka, India Corporate hierarchy solutions Pvt. Ltd Full time

**Job Title: Pet Relationship Manager (Customer Experience)**
**Department: Customer Experience**
**Team Reports To: Team Manager**

**Role Overview**: The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship management, a deep understanding of pet care products/services, and the ability to resolve customer queries while driving satisfaction and loyalty.

**Key Responsibilities**: 1. Customer Interaction & Support: ○ Handle a high volume of inbound and outbound calls with professionalism and empathy. ○ Manage live chat conversations, ensuring prompt and accurate responses. ○ Address customer inquiries, complaints, and concerns effectively, escalating as needed.
2. Account Management: ○ Build and maintain strong, long-term relationships with key customers. ○ Understand individual customer needs and provide tailored recommendations for pet care products/services. ○ Act as a trusted advisor, offering insights and solutions to improve customer satisfaction.
3. Product Knowledge: ○ Stay updated on the company’s pet care products and services. ○ Communicate product features, benefits, and proper usage effectively to customers.

Qualifications:

- Education: Bachelor’s degree or equivalent in any discipline;
- Pet Parent - Mandatory
- Experience: 2+ years in a customer-facing key account management role
- Skills: ○ Strong communication and interpersonal skills. ○ Empathy and patience in dealing with customers. ○ Proficiency in CRM tools and live chat platforms. ○ Goal-oriented mindset with the ability to meet deadlines and targets.
Preferred Traits: -Passion for pets and pet care. -Ability to work in a fast-paced environment. -A problem-solving attitude and attention to detail.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Experience**:

- Pet care: 2 years (required)
- CHAT: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9220416696

  • Chat Support Executive

    5 days ago

    Bengaluru, Karnataka, India Dinoxo Full time

    **Job Title: - Senior Customer Support Executive - Premium Chat Support - 6 Days WFO** **Customer Experience (CX) - Premium Support Team** **Eligibility Criteria**: - 2-4 years of experience in customer support, preferably in banking, fintech, or e-commerce - Prior exposure to chat-based support, premium customer handling, or escalation resolution -...

  • Chat Support Executive

    5 days ago

    Chandapura, Bengaluru, Karnataka, India Digiknots Web Enabled Services Private Ltd Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat. Key Responsibilities: Provide prompt, courteous, and...

  • Chat Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Connect Galaxy Full time

    _**We are Hiring!!!**_ **Designation**: Customer support Executive **Process**: Chat Process **Education**: Graduates **Language**: Good in English comprehension **Weekoff**: 1 Rotational Weekoff **Shift**: Rotational Shifts **Salary**: 25K CTC & 20K NTH **Location**: Hebbal, Bengaluru. **Job Types**: Full-time, Permanent Pay: ₹20,000.00 -...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Talentpull and Infrastructure Pvt. Ltd Full time

    We’re Hiring for Customer Support Executive(Chat Process) Location: Venkata Reddy Layout, Bangalore Experience: 1-3 Years (Chat Process) Education: 12th Pass to Postgraduate Gender: Male & Female Age Limit: Up to 30 Years Industry: Diagnostics / Lab Services / Customer Support Are you a great communicator who loves helping people and solving...

  • Chat Support Executive

    3 days ago

    Bengaluru, Karnataka, India Sangeetha Mobiles Pvt Ltd Full time

    Chat support Social medial executive Non Voice process Inhouse customer care **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus **Experience**: - total work: 1 year (preferred) Work Location: In...

  • Chat Support Executive

    4 days ago

    HSR Layout, Bengaluru, Karnataka, India Jobs-In360 Pvt Ltd Full time

    ROLE - CHAT SUPPORT EXECUTIVE LANGUAGE - ENGLISH+HINDI QUALIFICATION- PUC /GRADUATE SALARY - 15,000 TO 25,000 EXPERIENCE - FRESHER / MINIMUM 6 MONTHS IN CHAT PROCESS WORKING DAYS - 6 DAYS WORKING ( 1 ROTATIONAL WEEKOFF) WORKING TIME - 10.00AM TO 7.00PM PH.NO - 9364897945 **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00...

  • Chat Support Executive

    7 days ago

    Bengaluru, Karnataka, India Aveon Infotech Full time ₹ 6,80,067 - ₹ 40,80,040 per year

    Job Description: We are seeking a proactive and customer-focused Chat Support Executive to join our growing team. As a Chat Support Executive, you will be the first point of contact for our customers, providing real-time assistance via live chat to resolve queries, offer product guidance, and ensure an exceptional customer experience. Key Responsibilities:...

  • Chat Support Executive

    2 days ago

    HSR Layout, Bengaluru, Karnataka, India The survival Run Full time

    **About the Role**: We are hiring **Chat Support Executives** to engage with participants, volunteers, and partners interested in the **Beast Drive event**. Your role will be to provide instant, friendly, and informative responses across WhatsApp, website chat, and social media DMs. You’ll be the first point of contact and play a vital role in converting...

  • Chat Support Executive

    1 week ago

    Bengaluru, Karnataka, India Tvarana Software Solutions Full time

    Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic, and...

  • Chat Support Executive

    6 days ago

    Bengaluru, Karnataka, India Dinoxo Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    Job Title:- Senior Customer Support Executive – Premium Chat Support - 6 Days WFOCustomer Experience (CX) – Premium Support TeamEligibility Criteria:2–4 years of experience in customer support, preferably in banking, fintech, or e-commercePrior exposure to chat-based support, premium customer handling, or escalation resolutionStrong knowledge of...