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Chat Support Executive

3 weeks ago

Bengaluru Karnataka, India Tvarana Software Solutions Full time

Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic, and professional manner. - Provide product information, troubleshooting tips, and solutions. 3. *Issue Resolution:* - Troubleshoot and resolve technical issues. - Follow up with customers to ensure issues are resolved. 4. *Documentation:* - Document customer interactions and feedback. - Update CRM or support software with customer information and issue resolution details. 5. *Performance Metrics:* - Meet chat response time, resolution rate, and customer satisfaction targets.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,044.99 - ₹34,368.76 per month

Schedule:

- Day shift
- Morning shift
- Night shift

Work Location: In person

**Speak with the employer**
+91 9084230027