User Support Executive- Chat Support

1 week ago

Bengaluru Karnataka, India Eloelo Full time

**Location**:Work from Office

**Company**:Eloelo

**Experience**:Minimum 1 year in User Support/Customer Support

**Employment Type**:Full-time

Job Summary:
Key Responsibilities:

- Provide real-time chat support to users, addressing queries and concerns promptly.
- Maintain a high level of customer satisfaction by delivering professional and empathetic support.
- Collaborate with internal teams to escalate and resolve complex issues.
- Ensure timely follow-ups and closure of support tickets.
- Document user interactions, feedback, and common issues to improve support processes.
- Stay updated on platform features, policies, and best practices to assist users effectively.

**Requirements**:

- **1-3 years of experience**in customer support, preferably in chat support roles.
- Excellent written communication skills in Hindi & **English**.
- Ability to multitask and handle multiple chats simultaneously.
- Strong problem-solving skills with a user-first mindset.
- Familiarity with customer support tools (e.g., Zendesk, Freshdesk, or similar).
- Prior experience in **social media/live streaming/gaming platforms**is a plus.
- Willingness to work in rotational shifts, including weekends if required.

Why Join Us?
- Be part of a fast-growing, dynamic team at **Eloelo**.
- Opportunity to work in an engaging and fun-filled environment.
- Career growth and learning opportunities in a rapidly expanding industry.

If you are passionate about user support and have experience in chat-based assistance, we would love to hear from you

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