International Customer Service Representative

2 weeks ago

Malad Mumbai Maharashtra, India ENHANCE PLUS CONSULTANT Full time

Job Title: Customer Support Associate

Job Summary:
We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and courteous manner.

**Responsibilities**:

- Handle inbound customer calls in a timely and efficient manner
- Provide excellent customer service, answering questions, and resolving issues related to banking products and services
- Utilize problem-solving skills to address customer concerns and resolve issues
- Maintain accurate records of customer interactions using relevant software and systems
- Meet or exceed performance metrics, including call handling time, quality scores, and customer satisfaction targets
- Collaborate with internal teams to resolve customer issues and improve processes

Shift Details:

- US Rotational shifts between 5 pm and 7 am (any 9 hours)
- 5-day working week with 2 rotational week offs

**Requirements**:

- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive customer information
- Proficiency in English (written and spoken)
- Ability to work rotational shifts, including nights and weekends

What We Offer:

- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

Pay: ₹15,517.50 - ₹35,016.56 per month

Schedule:

- Monday to Friday
- Night shift
- UK shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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