Customer Service Representative

2 days ago

Malad Mumbai Maharashtra, India Jaincotech Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Customer Service Representative – International Voice Process (Night Shift)

Location: Malad West, Mumbai

Shift: US Shift (Night Shift: 5:30 PM – 2:30 AM)

Process: Blended – 90% Voice & 10% Email/Chat

About the Role

Are you a confident communicator with a passion for helping people?

Join our fast-growing international customer service team in Mumbai We're looking for experienced Customer Service Representatives who can deliver top-quality support to global customers through calls, emails, and chat.

This is an excellent opportunity to grow your career in a dynamic, global environment with attractive benefits and a great work culture.

What You'll Do

  • Handle customer queries via inbound/outbound calls, emails, and chat with professionalism and empathy.
  • Maintain excellent communication standards across all channels.
  • Resolve issues efficiently while ensuring customer satisfaction and first-call resolution.
  • Document all interactions accurately in CRM systems.
  • Follow company procedures for escalation and service level adherence.
  • Collaborate with team members and supervisors to improve the customer experience.

Who We're Looking For

  • Minimum 1 year of experience in an international voice process.
  • Excellent English communication skills – both spoken and written.
  • Strong customer handling and problem-solving abilities.
  • Comfortable working in a US Night Shift (5:30 PM – 2:30 AM).
  • Good at multitasking and managing multiple communication channels.

Preferred Skills

  • Experience in the insurance or international BPO sector.
  • Familiarity with CRM tools and ticketing systems.
  • Quick learner with a positive, team-oriented attitude.

Why Join Us?

5-day working week

Excellent career growth opportunities in an international process

Supportive work culture and modern office in Malad West, Mumbai

Job Type: Full-time

Pay: ₹400, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What's your current location?

Education:

  • Bachelor's (Preferred)

Experience:

  • International voice process: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Shift availability:

  • Overnight Shift (Preferred)
  • Night Shift (Preferred)

Work Location: In person

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