Quality Assurance Executive

2 days ago

Bhayandar Mumbai Maharashtra, India Humaniquee Full time

**Job Title/Role**:
Quality Assurance Executive

**Shift Timings**:
**Type of position**:
**Management skills**:
**Total Experience**:>2 years

Full Time
- Good Team handling skills
- People Management
- Good communication skills

**Relevant Experience**:>1 year

**Age**:>21 years

**Suggest search keywords**: BPO QA, transaction quality, audit and feedback, call audits, RCA, briefings, calibrations, quality induction, quality executive, quality assurance, CSAT, projects, analysis, six sigma, quality reports

**Education requirement**:
**Other skills**:

- Minimum HSC
- Graduate - any stream
- BPO QA experience

**Roles and responsibilities**:

- To manage transaction quality profile for an international 3 party collections process
- To conduct audits as per defined guideline and sampling for transaction monitoring
- To ensure 100% closure of feedbacks
- To create and publish regular audit reports with management and clients (daily, weekly, monthly)
- To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
- To drive process improvement initiatives
- To drive calibration sessions with internal or external customers
- To conduct training for group of agents, when needed
- To conduct quality induction for new hire batch
- Leading client calls, meetings, and calibrations with internal and external stakeholders
- Presenting CQ results and metrics in client reviews.

**Technical skills**:

- Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
- Should have excellent communication skills (written and spoken)
- Preferred to have six sigma knowledge and understanding of basic QC tools
- Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

Pay: ₹226,093.32 - ₹537,245.21 per year

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Quality assurance: 1 year (preferred)
- BPO QA: 1 year (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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