Quality Assurance Executive

2 days ago

Vidyavihar Mumbai Maharashtra, India Parag Milk Foods Pvt. Ltd Full time

**Greetings from Parag Milk Foods,**

**We are looking for a Quality Assurance Executive - Customer Support (experienced in Calls, Chats and E-mails),**

**Location - Vidyavihar, Mumbai.**

**Roles & Responsibilities:

- **
- Conduct quality assurance reviews of customer support representatives' performance, providing feedback and coaching as needed to improve service quality.
- Identify trends, patterns, and areas for improvement in customer support processes and procedures.
- Collaborate with customer support managers and team leaders to develop and implement quality assurance initiatives and best practices.
- Develop and maintain quality assurance documentation, including evaluation criteria, scoring guidelines, and performance metrics.
- Provide ongoing training and support to customer support representatives on quality standards, customer service skills, and best practices.
- Act as a liaison between customer support teams and other departments to address quality issues, escalate customer concerns, and implement solutions.
- Analyze customer feedback and satisfaction data to identify areas for improvement and develop strategies to enhance the customer experience.
- Stay up-to-date on industry trends, technologies, and best practices in customer support and quality assurance.
- Participate in cross-functional projects and initiatives aimed at improving overall customer satisfaction and retention.

**Regards,**

**Jubin.**

**Salary**: ₹450,000.00 - ₹500,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- Quality assurance: 2 years (required)
- Blended Process: 2 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**

+91 8830843441

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