Patient Support Representative

5 days ago


Delhi Delhi, India Mantra Care Full time

**Contact**: 97180 11146
**Position**: Telecalling Executive - Patient Engagement
**Location**: Eye Mantra Hospital, Paschim Vihar West Delhi.
**Employment Type**: Full-time
**Experience Level**: 1-2 years

**About Eye Mantra Hospital**

Eye Mantra Hospital is a trusted name in eye care, offering state-of-the-art treatment across various specialties including LASIK, Cataract, Retina, Glaucoma, and Pediatric Ophthalmology. Our mission is to deliver high-quality, affordable eye health services to all.

**Role Overview**

We are seeking an enthusiastic and results-driven Telecalling Executive to join our sales team. In this role, you'll engage with potential and existing patients over the phone, inform them about our services, and encourage them to book consultations.

**Key Duties & Responsibilities**
- Conduct outbound calls using lead databases to connect with prospective patients.
- Clearly explain hospital services such as LASIK, Cataract, Retina treatments, etc.
- Turn inquiries into confirmed OPD visits and follow up consistently.
- Maintain accurate call logs and update patient interactions in the CRM system.
- Answer incoming queries with a friendly and informed approach.
- Collaborate with reception and medical staff to ensure smooth appointment scheduling.
- Meet or exceed daily and weekly calling and conversion targets.
- Deliver a high standard of patient service and foster trust in Eye Mantra.

**Required Competencies**
- Strong verbal communication and persuasion abilities in both Hindi and English.
- Understanding of healthcare or eye treatment services is beneficial.
- Positive attitude with resilience in handling rejections.
- Experience with call scripts and CRM tools is desirable.
- Previous experience in telecalling or sales in a medical setting is an asset.

**Job Type**: Full-time, Permanent
**Salary Range**: ₹20,000 - ₹35,000/month
**Shift**: Day shift
**Languages**:

- Hindi (preferred)
- English (preferred)
- **Work Mode**: On-site

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



  • Delhi, India Hire My Tech Full time

    **Role and Responsibilities**: - You will be scheduling/canceling the appointments. - Recalling patients to schedule the future appointments. - You would have to complete the patients file in the EMR system and upload the documents before their first appointment. - You will be communicating with other team members to forward requests and resolve patients'...


  • Delhi, Delhi, India Helpmate solution Full time

    : Health Insurance Executive - Patient Billing & Support Health Insurance Sales Background Female Only Location: Delhi NCR (Top Hospitals) **Salary**: ₹20,000 - ₹30,000 per month + Incentives Experience Required: 1-3 Years (Health Insurance Sales) Employment Type: Full-Time Job Summary: We are looking for a dedicated and empathetic Health Insurance...

  • Patient Coordintor

    2 weeks ago


    Delhi, Delhi, India CMK HEALTHCARE PVT LTD Full time

    1. Serve as the primary point of contact for patients throughout their non surgical, surgical and post-surgical journey. 2. Guide patients and their families in understanding treatment procedures, hospital processes, and post-operative care. 3. Coordinate patient appointments, surgery bookings, and follow-up visits efficiently. 4. Connect patients with...

  • Patient Counselor

    2 weeks ago


    Delhi, Delhi, India Isya Full time

    **Key Responsibilities**: - **Patient Care & Support**: - Act as the primary point of contact for patients, providing them with accurate information about treatments, procedures, and post-treatment care. - Address patient concerns, answer questions, and offer emotional support throughout their treatment journey. - Ensure patients feel comfortable and...

  • Patient Coordinator

    2 weeks ago


    Defence Colony, Delhi, Delhi, India BHARGAVA HR SOLUTION Full time

    Must be Graduate. Experience working as a patient representative. Knowledge of medical terms and practices. Professional manner and appearance. Strong interpersonal and communication skills. Meticulous attention to detail & having good communication skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.) Job description: -...

  • Patient Counselor

    2 weeks ago


    Delhi, Delhi, India Inventiway Full time

    **Responsibilities**: This position is part of a field team that works with Pharma Client's sales team and PAP provider to inform, enroll, and service patients for pharma companies that have patient support programs. Primary role involves physically, telephonically and on-line working with the patients and caretakers to enroll and administer the patient...


  • Delhi, Delhi, India beBeeHealthcare Full time ₹ 9,00,000 - ₹ 12,00,000

    About the RoleWe are seeking a skilled and compassionate professional to support our healthcare initiatives in Delhi. The ideal candidate will work closely with patients, healthcare staff, and government agencies to ensure continuity of care and linkage to appropriate support programs. Key Responsibilities:Support TB and Rheumatology patients with treatment...


  • Delhi NCR, Delhi, India beBeeWoundCare Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OpportunityWe are seeking a Sales Representative to promote and sell products directly to wound care patients. The ideal candidate will be focused on patient satisfaction, target-driven, and have a strong understanding of wound care.Key ResponsibilitiesPromote and sell products to wound care patients.Educate patients and caregivers on the proper usage of...

  • Patient Counsellor

    5 days ago


    Delhi, Delhi, India Mantra Care Full time

    **Job description** Being a patient counselor for an eye hospital can be a fulfilling and impactful role. You would play a vital part in guiding patients through their eye care journey, offering support, information, and reassurance every step of the way. Here are some thoughts on what this role entails and its significance: - **Empathy and Support**: As a...

  • Patient Coordinator

    2 weeks ago


    Delhi, Delhi, India Smile Dental Care UK Full time ₹ 2,50,000 per year

    Patient CoordinatorBased in Delhi, IndiaAbout Smile Dental CareSmile Dental Care is a UK-based dental group committed to delivering exceptional patient experiences. We are expanding our Delhi-based support team to help manage our growing patient base.Role SummaryThe Patient Coordinator will be the first point of contact for patients calling our UK dental...