Service Advisor

3 days ago

Jamshedpur, India Balaji Auto Works Pvt ltd - Mahindra Full time

**Key Responsibilities1. Customer Interaction**
- Greet customers and understand their service/repair requirements.
- Listen to complaints and note down customer concerns accurately.
- Explain service processes, timelines, and charges clearly.

**2. Job Card Preparation**
- Prepare and update the **job card** with customer details, vehicle information, and required work.
- Get customer approval for repair/service estimates.

**3. Coordination with Workshop**
- Communicate the customer’s requirements to technicians.
- Monitor progress and ensure work is done as per the agreed timeline.
- Arrange for spare parts availability.

**4. Quality Check & Delivery**
- Inspect the vehicle after repairs to ensure quality.
- Inform customers when their vehicle is ready.
- Explain the work done and the invoice details.

**5. Upselling & Customer Relationship**
- Suggest preventive maintenance and additional services.
- Promote accessories, service packages, and extended warranties.
- Build rapport for repeat business and positive reviews.

**6. Documentation & Reporting**
- Maintain daily service records and pending job status.
- Ensure warranty claims are processed correctly.
- Update CRM systems with customer history.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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