Job Controller(Body

1 week ago

Jamshedpur, India Bebbco Toyota Full time

**FUNCTIONS**:

- Contribute to total customer satisfaction through ensuring proper distribution and execution of all repair orders and sublet repairs.
- Ensure all customers vehicles are completed for delivery at the time promised ( target 90% on time delivery )
- Maintain minimum number of vehicle carryovers.
- Contribute to efficient service operations by reducing the causes of and time taken for job stoppages.
- Ensure continued dealership profitability through correct loading of the service shop, based on facility and manpower capacities.
- Ensure accurate recording of hours available and hours worked.

**RESPONSIBILITIES**:

- Record all repair orders onto dispatch log and determine the repair time required.
- Distribute repair orders to the most appropriately skilled technicians based on priority and completion time.
- Distribute repair orders with expected job completion time.
- Monitor and follow
- up on work progress for each technician to ensure completion on time.
- Indicate and record the indices and causes of job stoppages.
- Record number and causes of carry overs.
- Maintain accurate time keeping records by ensuring all technicians clock on and off all repair orders.
- Assist Chief General Technicians and Advisors in generation of field information report.
- Keep advisors informed of job delays and any additional work required.
- Supervise all the technicians in the workshop.
- Control the distribution of all sublet repairs.
- Ensure workshop discipline.
- Ensure technicians follow right diagnostics/ probing procedures.
- Ensure Technicians use tools / equipment and literature in correct manner.
- Ensure proper road test.
- Ensure adherence to workshop schedule.
- Ensure effective usage of hotline assistance.
- Interact with Advisor to understand the exact customer concern.
- Identify the requirement of technical training for the technicians and work out in-dealership training plans for them.
- Ensure implementation of Technical Bulletins and ensure usage of special tools to increase Technicians’ efficiency and improve Fix it right the first time.
- Efficiently maintain and use job progress control board.

**ACCOUNTABILITY**:

- FIRFT( Fix it right the first time) rate should be 98%.
- Customer satisfaction ratings show consistent improvement.
- Develop and impart in house training.
- Calculate and record efficiency, labour utilization and productivity on daily basis for each technician.
- Maintain dealership equipment in effective and safe working condition.

**AUTHORITY AND ORGANIZATIONAL POSITION**:

- Authority to distribute and monitor all repair work to the technicians.
- Works in corporation with Assistant Manager reception to ensure full utilization of department capacity.
- Reports directly to the Manager

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Fixed shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Application Deadline: 30/10/2024

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