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Sales and Service

2 weeks ago

Jamshedpur, India CB Doctor Ventilators Pvt Ltd Full time

Customer Engagement: Proactively engage with new and existing customers to understand their unique requirements for air handling and ventilation systems.
- Technical Consultation: Act as a trusted advisor, providing technical expertise and product knowledge to help customers select the most suitable centrifugal fan products.
- Quotation and Proposal: Prepare and present detailed technical and commercial proposals, cost estimates, and tender documents.
- Negotiation and Closure: Negotiate terms and conditions, close sales, and work towards achieving individual and team sales targets.
- Market Analysis: Conduct market research, identify new business opportunities, and stay informed about competitor products and industry trends. Technical and Service Support:

- Installation and Commissioning: Oversee the installation and commissioning of centrifugal fans on-site, ensuring proper setup and functionality.
- Troubleshooting and Maintenance: Diagnose and resolve technical issues, perform on-site repairs, and conduct preventive and corrective maintenance.
- Customer Training: Provide technical training to customers on product operation, maintenance, and safety procedures.
- Feedback and Improvement: Collect and log customer feedback, and liaise with the engineering and R&D teams to contribute to product improvements and new product development.
- Documentation: Maintain accurate records of service requests, technical reports, and customer interactions. Required Qualifications and Skills Education and Experience:

- Bachelor's degree in Mechanical Engineering, Mechatronics, or a related technical field. A diploma with relevant experience may also be considered.
- Proven experience (typically 2-5 years) in a sales engineering, field service, or technical support role, preferably within the fan, HVAC, or industrial machinery industry.
- Strong knowledge of mechanical and electrical systems, components, and concepts related to centrifugal fans.
- Proficiency in interpreting technical drawings, specifications, and performance data.
- Familiarity with relevant industry standards and safety regulations (e.g., OSHA, ISO).
- Ability to use diagnostic tools and software for troubleshooting. Soft Skills:

- Communication: Excellent verbal and written communication skills to articulate complex technical information to both technical and non-technical audiences.
- Problem-Solving: Strong analytical and critical-thinking skills to quickly diagnose root causes of issues and propose effective solutions.
- Customer Focus: A customer-centric mindset with a strong ability to build and maintain long-term relationships.
- Time Management: Highly organized with the ability to manage multiple projects and deadlines effectively.
- Teamwork: Ability to collaborate with cross-functional teams, including sales, marketing, and engineering.
- Adaptability: Willingness to travel frequently for on-site visits and adapt to changing customer needs and project requirements.

Pay: From ₹20,000.00 per month

**Benefits**:

- Work from home

Work Location: Remote