Guest Relationship Executive

18 hours ago

Bengaluru Karnataka, India orbitouch outsourcing private limited Full time

**URGENT HIRING ||Guest Relationship Executive || Bangalore**

Designation: Guest Relationship Executive

Experience: 0-3 Years

Ctc
- upto 4 lpa (Depends on the interview)

Working days

**Key Responsibilities**:
**Guest Experience Management**
- Greet and welcome guests, ensuring a warm and friendly atmosphere.
- Anticipate guest needs and tailor personalized experiences to enhance satisfaction.

**Issue Resolution**
- Handle guest complaints or concerns in a professional, efficient manner.
- Coordinate with other departments to resolve issues promptly.
- Follow up with guests to ensure all concerns are addressed satisfactorily.

**Relationship Management**
- Build and maintain strong relationships with repeat guests.
- Collect and analyze guest feedback to identify trends and areas for improvement.
- Implement initiatives to increase guest loyalty and retention.

**Team Coordination**
- Train and guide front-line staff on best practices in customer service.
- Ensure staff adhere to service standards and uphold the company’s values.
- Communicate guest expectations and preferences to relevant departments.

**Operational Excellence**
- Oversee the seamless execution of daily guest-facing operations.
- Maintain accurate records of guest interactions, complaints, and preferences.
- Assist in promotional activities or special events for guests.

**Reporting & Analysis**
- Generate reports on guest satisfaction, trends, and service performance.
- Develop strategies to improve the overall guest experience based on insights.

**Qualifications and Skills**:

- Education: Bachelor’s degree in Hospitality, Business Management, or related field preferred.
- Experience: 1-3 years in a customer service or hospitality role.

**Skills**:

- Excellent communication and interpersonal skills.
- Proficiency in CRM software and MS Office Suite.
- Multitasking and organizational skills.
- Ability to work in a fast-paced, dynamic environment.

**Personal Attributes**:

- Empathy and a customer-first attitude.
- Attention to detail and a proactive approach.
- Professional demeanor and appearance.

**Working Conditions**:Flexibility to work in shifts, including weekends and holidays.

Pay: Up to ₹400,000.00 per year

Schedule:

- Day shift

Application Question(s):

- How much you have an experience into customer service or hospitality role ?
- How much your current CTC ?
- How much your expected CTC ?
- How much your notice period ?

**Experience**:

- Customer service: 1 year (required)
- Hospitality: 1 year (required)

Work Location: In person

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