Guest Relation Associate

2 days ago

Patna, India The Royal Bihar Full time

**Responsibilities**
- Welcome guests to our hotel with a pleasing smile.
- Review arrival lists and records.
- Receive and take care of special guests.
- Answer the inquiries of guests on a timely basis.
- Assist the other staff members in preparing welcome folders for the guests.
- Give the required information about different areas of our hotel to the guests.
- Promote the services provided by our hotel.
- Foresee the needs of guest and ensure guests are satisfied with our service while residing at our hotel.
- Build a long term association with the guests.
- Help guests with various tasks like arranging transport, providing supplies, etc.
- Address grievances issues and inform Guest Relations Manager as and when required.

**Requirements**:

- Bachelor’s degree in Hospitality Management or a relevant field.
- 1 year of work experience as a Guest Relations Associate, Hotel Manager or a similar role.
- Professional certification in Hotel Management will be preferred.
- Should be a guest-oriented individual with a good knowledge of hospitality industry standards.
- Excellent written and oral communication skills.
- Outstanding organizational and interpersonal skills.
- Exceptional time-management skills.
- Record all necessary data and information in the designated registers everyday.
- Comply with health and safety standards (OSHS).

**Salary**: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Experience**:

- GRA: 1 year (preferred)

**Speak with the employer**
+91 9334915268

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