Customer Care Executive

**About Us**:
At Bitsport, we are dedicated to transforming the sports e-commerce experience by delivering exceptional service and support. As a leading provider of sports equipment and apparel, we cater to athletes, enthusiasts, and teams with a commitment to excellence. We are seeking a Customer Service Executive who thrives in a dynamic environment, has a passion for sports, and excels at providing personalized, multilingual support.

**Role Overview**:
The Customer Service Executive will play a crucial role in ensuring an outstanding experience for our diverse clientele. This position requires a proactive individual with a genuine interest in sports, the ability to provide a personal touch with each customer interaction, and proficiency in multiple languages to effectively communicate with our global customer base.

**Key Responsibilities**:

- **Customer Support**:

- Handle inquiries related to product information, orders, returns, exchanges, and general support with a personalized approach.
- Resolve customer issues and complaints with empathy and efficiency, ensuring a positive outcome.
- **Multilingual Communication**:

- Utilize proficiency in multiple languages to assist customers from different linguistic backgrounds.
- Translate and interpret communications as needed to ensure clarity and understanding.
- **Personalized Service**:

- Develop and maintain strong relationships with customers by offering personalized recommendations and solutions.
- Understand customer needs and preferences to provide tailored support and enhance their overall experience.
- **Product Knowledge**:

- Acquire and maintain a deep understanding of our sports products and services to provide accurate and helpful information.
- Stay updated on product updates, promotions, and company policies.
- **Dynamic Environment**:

- Adapt to a fast-paced and ever-changing work environment with flexibility and enthusiasm.
- Manage multiple tasks simultaneously while maintaining high service standards.
- **Feedback and Improvement**:

- Collect and document customer feedback to identify trends and areas for improvement.
- Collaborate with the team to implement enhancements and optimize service delivery.

**Qualifications**:

- **Education**: High school diploma or equivalent; a degree in Business, Communication, Sports Management, or a related field is a plus.
- **Experience**: Minimum of 1-2 years in a customer service role, preferably in an e-commerce or sports-related environment.
- **Skills**:

- Proficiency in multiple languages (e.g., English and [Other Languages]) with strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to deliver a personal touch and build rapport with customers.
- Strong organizational skills and the ability to manage multiple tasks in a dynamic setting.
- Basic knowledge of sports equipment and apparel is advantageous.

**Personal Attributes**:

- Passion for sports and an eagerness to stay informed about industry trends.
- Positive attitude with a genuine desire to help others and create memorable customer experiences.
- Flexibility and resilience in a fast-paced environment.

**Benefits**:

- Opportunities for professional development
- Dynamic and inclusive work environment

**Application Process**:
**Application Deadline**: 08/01/2025

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Application Deadline: 24/09/2024
Expected Start Date: 01/06/2025