Agile Coach

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
We are looking for an experienced Agile Coach to help continue Visa’s agile transformation

You will coach, mentor and guide our people to determine the most efficient ways of working for Visa’s OVN team. You will analyse the organisation's existing infrastructure and implement improvements to facilitate streamlining processes and create efficiencies. Ultimately, you will play a key role in the long-term improvements to OVN, helping our teams to deliver better products in a faster, more efficient manner.

**Objectives of this Role**
- Work with teams to analyse current systems and processes and design a strategy for the adoption of agile practices
- Build trust and credibility with the team - both for technical and agile experience
- Guide teams and scrum masters to help them stay on track with agile techniques, fine-tuning approaches as needed to ensure the overall strategy is being met
- Coach and mentor Scrum Masters
- Lead agile workshops for both engineering, product, as well as key stakeholders
- Promote and advocate a culture of continuous improvement, setting goals and milestones and being accountable for them
- Drive cultural change by championing an agile mindset, keeping abreast of industry best practices
- Removing barriers to successful delivery including managing dependencies between teams
- Facilitating changes to new ways of working
- Coach the teams Pair Programming, benefits of CI/CD and Continuous Testing
- Influence change that increases team performance at a sustainable pace and promote continuous improvement

**Daily and Monthly Responsibilities**
- Facilitate learning and development through individual and team coaching
- Coach management in agile practices to ensure adoption of best practices from top-down
- Effectively communicate agile principles, scrum practices and overall operating model across the organisation
- Champion the use of metrics and other objective measures across teams
- Undertake regular follow-ups with individual team members to ensure outcomes/goals are being met
- Hold regular stand-up meetings with cross-functional teams
- Support teams in determining the resource allocation to maintain agile practices and ensure predictable delivery of outcomes

**Behaviours**
- Is aware of their behaviours (both good and bad), motivations and how they might influence others
- an excellent communicator with gravitas who can confidently tackle difficult conversations assertively, respectively, and effectively
- Is able to be a mentor, facilitator, coach and teacher and move smoothly between these modes
- Is an effective leader/ influencer with both humility and passion who can influence others at all levels including C-Level

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:
Skills and Qualifications
- 2+ years of experience as an Agile Coach
- Servant and team leadership experience
- Experience in Scrum, Kanban and Scaled Agile Frameworks (SAFe)
- You have strong Software and Product development experience
- Can showcase examples of implementing agile techniques in different cultures and environments
- Experience running agile deliveries of varying size and complexity

Preferred Qualifications
- Agile Coach and Scrum Master certification

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.