Customer Service Advisor

2 weeks ago


Noida, India Tech Mahindra Full time

Roles and Responsibilities
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality

Applicant’s Specifications & Qualification:

- Excellent customer service skills
- Excellent verbal communication skills in Hindi & English languages
- Typing skills of 25 WPM and 85% accuracy
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational and night shifts

**Salary**: ₹180,000.00 - ₹250,000.00 per year

Schedule:

- Rotational shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (required)

Willingness to travel:

- 100% (required)


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