SME/Service Advisor/Travel Consultant

4 days ago

Gurugram Noida, India Talent Advisors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description of Service Advisor

Job Title : Service Advisor

Reports to : Team Manager

Day-to-day basis responsibilities:

  • Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty.
  • Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues
  • Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc.
  • To provide support during business contingency which may arise including mass disruptions.
  • Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance.
  • To deliver departmental and/or team targets to attain customer service and revenue.
  • To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method.
  • To maintain data protection and confidentiality for both staff and customers.
  • Responsible for self-development to ensure own technical and product knowledge is kept up-to-date.
  • Undertake any contact centre related jobs entrusted from time to time.

Eligibility:

  • Travel industry/call centre experience preferred
  • Excellent communication skills both oral and written.
  • Strong conflict/objection handling skills
  • Customer Service background preferred
  • Basic knowledge of Advanced fares and ticketing, electronic ticketing and understanding of GDS
  • Flexible with shift working environment

  • Travel Consultant

    2 weeks ago

    Noida, India Greaves Travel Full time

    Role: Travel Agent / Consultant Sub-Department: Voice Work Shift: Rotational 9-hour shifts Week Off: 2 days rotational weekly off Position Overview: Greaves Travel India is seeking a skilled and customer-focused Travel Consultant/Senior Travel Consultant to join our dynamic team. The ideal candidate will have a strong background in international ticketing,...

  • Travel Consultant

    1 day ago

    Noida, Uttar Pradesh, India Greaves Travel Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role: Travel Agent / ConsultantSub-Department: VoiceWork Shift: Rotational 9-hour shiftsWeek Off: 2 days rotational weekly offPosition Overview: Greaves Travel India is seeking a skilled and customer-focused Travel Consultant/Senior Travel Consultant to join our dynamic team.The ideal candidate will have a strong background in international ticketing,...

  • Senior Travel Consultant

    6 days ago

    Noida, Uttar Pradesh, India Greaves Travel Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Role: Senior Travel Consultant/ AgentSub-Department: VoiceWork Shift: Rotational 9-hour shiftsWeek Off: 2 days rotational weekly offPosition Overview: Greaves Travel India is seeking a skilled and customer-focused Travel Consultant/Senior Travel Consultant to join our dynamic team. The ideal candidate will have a strong background in international ticketing,...

  • Travel Advisor

    2 weeks ago

    Gurugram, India Weekday AI Full time

    This role is for one of the Weekday's clients Salary range: Rs Rs ie INR 4-6 LPA)Min Experience: 1 years Location: Gurugram JobType: full-time We are seeking enthusiastic individuals with a get-it-done mindset who value teamwork, commitment, and the drive to go the extra mile. As a Travel Advisor, you'll be the trusted guide between customers and their...

  • Travel Consultant

    3 days ago

    Noida, Sector, India EJI Travel Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Were looking for an experienced and enthusiastic Travel Consultant to help our clients turn their dream trips into reality.From itinerary design to handling bookings, youll be the go-to person for delivering unforgettable travel experiences.Create and manage customized domestic and international travel itineraries.28 years of experience in Travel Consulting...

  • Travel Sales Consultant

    2 weeks ago

    Noida, India Souldrifts Travel Full time

    We're Hiring: Travel Sales Consultant Location: Secor 62, Noida Type: Full-time Company: Souldrifts Travel Pay: Competitive (plus travel perks + good vibes) About Souldrifts Travel: We don't just plan trips - we engineer goosebumps . AtSouldrifts Travel , we believe travel isn't a luxury — it's soul work. We're the curators of unforgettable adventures,...

  • Travel Consultant/ Sr. Travel Consultant

    2 weeks ago

    Gurugram, India Brightsun Travel Full time

    Role & responsibilities Travel Coordination: Booking flights, hotels, and transportation for customers. Policy Compliance: Ensuring all travel arrangements adhere to company policies and budgets. GDS Knowledge: Any GDS (Preferred Galileo) Communication Skills: Strong communication abilities, with a minimum score of 8/10, are required to interact efficiently...

  • Travel Sales Consultant

    2 weeks ago

    Gurugram, India Travel Empire Full time

    Responsibilities: * Sell travel packages and holiday itineraries * Meet sales targets through effective communication * Provide exceptional customer service * Collaborate with tour operators for outbound tours

  • Travel Advisor

    2 weeks ago

    Gurugram, India MentorBeep Full time

    Role Description: We are looking for a full-time Travel Consultant (Outbound Sales). As a Travel Consultant, you will be responsible for planning, organizing, and selling tour packages, both domestic and international, to seniors and other customers. You will develop new clients, provide quotes, and create itineraries. Your focus will be on customer...

  • Travel Consultant

    2 weeks ago

    Gurugram, India Travel Empire Full time

    Responsibilities: * Manage travel itineraries from start to finish * Collaborate with suppliers for smooth operations * Maximize revenue through upselling & cross-selling strategies