SME/Service Advisor/Travel Consultant

2 weeks ago

Gurugram Noida, India Talent Advisors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description of Service Advisor

Job Title : Service Advisor

Reports to : Team Manager

Day-to-day basis responsibilities:

  • Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty.
  • Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues
  • Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc.
  • To provide support during business contingency which may arise including mass disruptions.
  • Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance.
  • To deliver departmental and/or team targets to attain customer service and revenue.
  • To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method.
  • To maintain data protection and confidentiality for both staff and customers.
  • Responsible for self-development to ensure own technical and product knowledge is kept up-to-date.
  • Undertake any contact centre related jobs entrusted from time to time.

Eligibility:

  • Travel industry/call centre experience preferred
  • Excellent communication skills both oral and written.
  • Strong conflict/objection handling skills
  • Customer Service background preferred
  • Basic knowledge of Advanced fares and ticketing, electronic ticketing and understanding of GDS
  • Flexible with shift working environment

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