Chat Process Associate

2 days ago

Delhi Delhi, India International Schooling Full time

_**Job description**:_
- 9310404166**
- **Training will be offline dayshift, afterwards will provide work from home night shift**_

Age not more than 30 years

Looking for Immediate Joiner

**Current location should be Delhi NCR only with Excellent written and spoken and typing speed**

**Role Overview**

As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency.

**Key Responsibilities**
- **Customer Interaction**: Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided.
- **Issue Resolution**: Identify and resolve concerns related to course content, technical issues, and account management.
- **Documentation**: Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement.
- **Collaboration**: Work closely with academic and technical teams to escalate and resolve complex issues.
- **Feedback Loop**: Gather and relay user feedback to relevant departments to enhance our services.
- **Knowledge Update**: Stay informed about our course offerings, platform updates, and policies to provide accurate information.

**Qualifications**
- **Education**: High school diploma or equivalent; a bachelor's degree is a plus.
- **Experience**: 0- 5 years in customer support or a related field
- **Communication Skills**: Exceptional written English proficiency with a friendly and empathetic tone.
- **Typing Speed**:

- **Problem-Solving**: Strong analytical skills to troubleshoot and resolve issues efficiently..
- **Multitasking**: Ability to manage multiple chat conversations simultaneously without compromising quality.

**Preferred Attributes**
- **Adaptability**: Comfortable working in a dynamic, fast-paced environment.
- **Cultural Sensitivity**: Ability to interact with a diverse, global user base with respect and understanding.
- **Time Management**: Efficiently prioritize tasks to meet response time targets.
- **Team Player**: Collaborative mindset to work effectively with cross-functional teams.

**What We Offer**
- **Professional Growth**: Opportunities for career advancement within a growing global organization.
- **Supportive Environment**: Access to training resources and a collaborative team culture.
- **Global Exposure**: Engage with an international community of learners and educators.

If you're passionate about education and excel in providing exceptional customer support, we'd love to hear from you

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,294.24 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement
- Work from home

Work Location: In person

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