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Chat Process

3 weeks ago

Punjabi Bagh Delhi Delhi, India INTERNATIONAL SCHOOLING Full time

**Work from Home, Night Shift**

Chat Process typically involves interacting with customers or clients through chat platforms to address their inquiries, concerns, or requests. The specific job responsibilities can vary depending on the industry and the company, but here are some common tasks associated with chat process jobs:
1. **Responding to Customer Inquiries**: Engaging with customers in real-time through chat to provide information, answer questions, and address concerns.

2. **Providing Customer Support**: Assisting customers with troubleshooting issues, resolving complaints, and guiding them through product or service-related problems.

3. **Offering Product or Service Information**: Educating customers about products or services, including their features, benefits, pricing, and availability.

4. **Processing Orders or Requests**: Assisting customers with placing orders, making reservations, scheduling appointments, or any other transactions that can be handled through chat.

5. **Troubleshooting Technical Issues**: Helping customers troubleshoot technical problems with products or services, and escalating complex issues to higher-level support teams when necessary.

6. **Upselling or Cross-selling**: Identifying opportunities to promote additional products or services that align with customer needs or preferences.

7. **Maintaining Records**: Documenting interactions with customers, recording relevant information, and updating customer profiles or databases as needed.

8. **Ensuring Customer Satisfaction**: Striving to provide excellent customer service and ensuring that customers are satisfied with the resolutions provided.

9. **Adhering to Guidelines and Policies**: Following company guidelines, procedures, and compliance regulations while interacting with customers through chat.

10. **Collaborating with Team Members**: Working closely with other team members, such as supervisors, managers, or colleagues in different departments, to address customer issues effectively.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹35,000.00 per month

Schedule:

- Night shift

Work Location: In person

**Speak with the employer**
+91 9971736452