Helpdesk Executive

JLL supports the Whole You, personally and professionally.
**Position**: Helpdesk Executive
**Business**: Property and Asset Management
What this job involves
Responsible for 360 degrees’ coordination with Tenants and internal departments. Assist with day to day operations and ensure smooth interaction while adhering SOP’s in place. Support Property Manager and HOD with required data, coordination and execution as per the circumstantial requirement.
**Your key deliverables will be to**:
Acts as the first point of contact for tenant service calls, requests and issues.
Directs tenant service requests to the appropriate department for resolution including engineering, maintenance, cleaning, mechanical and vendors.
Responsible for issuing and obtaining approvals for day to day tenant work permit requests.
Must diligently support and maintain good working relationships with tenants and vendors.
Regularly monitor the tenant stock levels, style variants and display standards.
Observe and analyse the tenant sales team standards to ensure customer experience and provide necessary inputs to help improve the quality.
Responsible to conduct store audits including F&B outlets
Assists property management with day-to-day operation of the property in accordance with policies/procedures and client needs.
Responsible to provide various analysis as per the directions of HOD. (Should have good system knowledge)
Responsible for obtaining tenant and vendor licenses, certificates. Maintaining tenant contact list, emergency contact lists and maintaining other records and files pertinent to tenants and vendors
Assists with billing, rent collection, and other tenant charges in compliance with lease agreements.
Data entry, compiling monthly reports and sharing it with Tenant Coordination Manager in timely fashion.
Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, written correspondence specially to tenants, preparing spreadsheets & reports and logging & dispatching tenant service calls.
Other assigned duties may include coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates.
Rendering of Lost and found reports
Rendering of Footfall reports/ sales reports
General rounds of mall, ensuring highest standards of Housekeeping in Mall
**Reporting**:
You will be working with our operations team and reporting to the HOD.
**Sound like you? Here is what we’re looking for**:
Being Analytical and Meticulous
Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be effectively communicating the grievances of Tenants/Customers/Vendors/Inter-Departments and ensure timely solution. You should have a good problem solving skills.

**Qualifications**:
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.