Helpdesk Executive
2 days ago
Designation: Helpdesk Executive (Residential)
Experience: 1+ Yr
Location: Kondapur
Preferred: Females
**1.Resident Interaction**:
Address and resolve resident enquiries, complaints, and service requests promptly and professionally ending call say Thank you/ Namskaram.
**2. Service Coordination**:
Coordinate with internal teams to ensure timely resolution of service requests.
Follow up with residents to ensure issues are resolved to their satisfaction (very important here)
**3.Communication**:
Maintain open and effective communication channels with residents and management.
Disseminate community updates, notices, and event information with good language and check spellings (Any wrong / improper communication posted Continued for 3rd time job will be removed without notice)
**4.Record Keeping**:
Maintain accurate records of resident interactions, service requests, and follow-up actions with voice recorded.
Update resident information and service logs in the community management system.
**5.Conflict Resolution**:
Mediate conflicts between residents or between residents and staff, seeking amicable solutions.
Escalate complex issues to the property manager / incharge Manager when necessary immediately.
**6.Event Coordination**:
Assist in organising community events and activities to foster a sense of community.
Promote participation and ensure events run smoothly.
**7.Community Standards**:
Educate residents on community rules and regulations with patience.
Monitor compliance with community standards and address violations appropriately.
**8.Administrative Support**:
Provide administrative support to the management team as needed.
Assist with lease renewals, move-ins, and move outs.
**Must follow**:
Friendly and approachable demeanor.
Patience and empathy in dealing with residents' concerns.
All time follow up on tickets until completion by service team.
Pay: Up to ₹21,000.00 per month
**Benefits**:
- Commuter assistance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 25/01/2025
Expected Start Date: 24/01/2025
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