Helpdesk Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Helpdesk Executive

Property and Asset Management

What this Job Involves

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in Property Management, join us to be inspired by the best.
You'll work as a Executive Helpdesk, reporting into the Property Manager.
In this varied role, your responsibilities will include but are not limited to:
Provide Call logging services in accordance with the service guidelines.
Familiar with Apna complex/My gate / Adda Software for helpdesk operations
Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints
Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
Assign and Dispatch - Assign specific service provider based on the nature of request / complain.
Follow
- up on completion - Close service requests by regularly following up with respective service assignee and record response times
Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
Ensure compliance of regulations / requirements of JLL management
Provide assistance in general administrative activities as required
Contribute to the Monthly Management Report to (Client)
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Manage all Health and Safety issues and actively participate in Health and Safety reviews
Assist with the re-sourcing of other aspects of Jones Lang LaSalle’s operation as required
Perform other duties as required by Jones Lang LaSalle and (Client)
Work closely with Administration in relation to the payment of invoices
Work closely with Engineering and Properties in relation to the completion of work orders/ contractor management and agreed operational procedures

2 to 5 years of Residential Experience required with MYGATE & APNA COMPLEX software knowledge.

Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
Education and experience
Any Bachelor’s degree. you’ll need between 2 and 3 years’ of residential experience in Facility (OR) Property Management. A working knowledge in Mygate / ApnaComplex of any major vertical industry will also be very helpful.
An eye for detail
You’ll have an eye for detail and an ability to analyse qualitative and quantitative information - and translate this into strategic deliverables.
Great organisational skills
You’ll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your team’s or client’s changing requirements.

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.