Is Service Owner for Integrity

3 days ago

Bengaluru Karnataka, India ABB Full time

**IS Service Owner for Integrity**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
IS Senior Service Owner, Legal&Integrity

**Your role and responsibilities**:
In this role, you will be responsible for stakeholders management, end-to-end IS Service delivery, including strategic and tactical planning, budget management, solution development and maintenance. Person on this position will lead a delivery and operational team, composed of internal employees and vendors, ensuring appropriate capacity and capabilities required to deliver top quality solutions to our internal customers. The work model for the role is Hybrid #LI-Hybrid This role is contributing to the IS Services in Bangalore. You will be mainly accountable for: - Build a roadmap and own end-to end service lifecycle, make sure it’s aligned with the target architecture roadmap - Establish relationship with multiple business partners and stakeholders, understanding their strategical, operational and tactical needs - Monitor delivery of projects/services/support and ensure that delivery meets business expectations and agreed schedules - Propose and deliver actions required to improve the overall quality of the service. Reviews the outcome of the work provided by external partners. - Manage communication to stakeholders, including required change management, updates regarding service lifecycle and KPI’s reporting - Maintain the services financial control and distribution, keeping cost within budget - Be accountable for all required compliance metrics for your service area - Be a true partner for customers, help and contribute to their roadmaps related to technology, be a member of leadership team for Legal & integrity service and impact service strategy and roadmap efforts - Designing, implementing and maintaining the framework to deliver the services in scope in time, budget and in line with the customer's expectations

**Qualifications for the role**:

- Master’s Degree in information management, computer systems, business engineering or similar.
- Sound knowledge of Information Systems development and operations skills and a deep understanding of the overall context of business processes and Information Systems technologies
- Extensive knowledge of ITIL processes
- Experience in leading Information Systems vendors
- The ability to lead cross-functional, virtual and international teams and manage multiple demands on your time
- A collaborative, solutions
- and customer-service-focused approach and strong written and spoken communication skills
- Fluent spoken and written English

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