Wfm Executive

Functional Tester Job DescriptionJob DescriptionAs a functional tester, your primary responsibility will be to ensure that the system configuration meets the required standards. This includes pay rules, absence management, and security settings for different population groups.You will be responsible for writing and updating test scripts based on business...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

Job DescriptionJob Description:- Functional testing of system configuration includes but is not limited to pay rules, absences and security per cast population group.- Write and update test scripts based on business requirements.- Follow and execute test scripts & document testing results.- Document defects per direction of project team.- Retest defects once...

Roles & responsibilities - The Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. - Should be well versed with Basic excel & formulas * - Should be comfortable working in 24/7 rotating environment. - Maintain communication channels regarding events that impact call volumes. - Knowledge...

Job OverviewWe are seeking a seasoned professional to take on the role of Team Lead WFM. As a pivotal member of our workforce management team, you will be responsible for creating timely and accurate rosters, ensuring schedule adherence, and aligning with forecasted volumes.You will oversee the scheduling team and collaborate closely with forecasting,...

Job Overview\This is a challenging and rewarding role for a skilled consultant who can design, configure, and deliver end-to-end workforce management solutions for large-scale clients.\The successful candidate will play a pivotal role in gathering client requirements, architecting scalable solutions, and implementing best practices across various industries...

**Internal Job Posting - Real Time Analyst **No Of opening: 1** **Location: Mumbai** **Job Grade: M2 **Responsibilities** - Ensuring all stand MIS are submitted on timely manner with complete and accurate information as when required by business - Managing queuing in partnership with Supervisors (COD) by relaying real time concerns on AUX, Talk time...

**Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

Manage basic activities on dialer like Agent ID management, Vendor management, Data uploading on dialer etc. - Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel/departments/vendors. - New business setup on dialer as per client’s directives (includes service and IVR creation)Monitoring all inbound & outbound...

**Responsibilities** - Making MIS Reports of collated data. - Meticulously working on the data collated from various sources of the department and preparing comprehensive reports - Ensuring the precision of the reports - Preparing Delivery Files - Extensive work on Excel **Behavioral Skills Set** - Should be able to communicate clearly with cross teams in...