Success & Sales Associate (Remote)

2 days ago

Remote, India Storepecker Full time

We're a product-led company building a powerful, user-friendly eCommerce platform to help businesses launch and grow online with ease. Our team values initiative, ownership, and putting customers first. If you're great at client communication, problem-solving, and turning conversations into lasting relationships, we’d love to have you on board.

**Role Overview**

As a Success & Sales Associate, you’ll be the first point of contact for prospective users exploring our platform. You will guide leads through our offerings, help onboard new customers, and play a key role in ensuring a smooth and value-driven customer journey from discovery to adoption.

**Key Responsibilities**
- Manage inbound and outbound sales interactions across multiple communication channels
- Understand customer goals and provide tailored recommendations with clarity and empathy
- Execute timely and thoughtful follow-ups to convert leads into paying users
- Guide new users through the onboarding process, ensuring early value realization
- Maintain accurate records in the CRM, ensuring timely updates and clear documentation
- Relay customer feedback and insights to internal teams for product and process improvements
- Ensure every customer interaction is professional, human, and value-driven

**What We’re Looking For**
- Minimum 2 years of experience in B2C sales, client onboarding, or customer-facing roles
- Excellent communication skills in **Hindi and English**, both verbal and written
- Strong interpersonal skills and the ability to build rapport quickly
- A customer-centric approach with a talent for simplifying complex information
- Proficiency with CRM platforms and remote collaboration tools

Ability to take ownership of tasks and work independently

Preferred:

- Background in eCommerce or SaaS industries
- Prior experience at an early-stage startup

What We Offer
- Fixed compensation plus performance-based incentives
- High ownership, autonomy, and the opportunity to make a direct impact
- A collaborative team that values your voice and ideas
- Exposure to startup growth, with learning opportunities across multiple functions

Pay: ₹10,292.50 - ₹12,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)
- Hindi (required)

Work Location: Remote

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