Inbound Customer Service Advisor

2 weeks ago

Gurgaon, India SAGAR SOLUTION Full time

**JOB DESCRIPTION**

**Job Function***:
Operations

**Experience***:
6 months Exp or Fresher

**Job Type***:
Full Time

**Position Title***:
Customer Success Associate

**Industry***:
CRM/Call Centers/BPO/ITES

**Location***:
Gurgaon, India

**Salary***:
As per Industry standards

**Education***:
Graduates

**Working days**
:
6 days

Shifts
:
9hrs

**PURPOSE OF POSITION**

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Understanding of Inbound Call Handling.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Eligibility-**
- Average English Communication.
- Immediate Joiners only.
- Graduate/Undergraduate both will work. (Pursuing Not Allowed)

**WORK CULTURE-**
- 6 days a week with 1 rotational off
- Day shift (9-9) any 9 hours shift

**SALARY-**
- Bengali
- 16.5k CTC, 15.9k in hand approx.
- Marathi
- 18k CTC, 17.5k in hand approx.
- Malayalam
- 20k CTC, 19.5k in hand approx.
- Kannada
- 21k CTC, 20.5k in hand approx.
- Gujarati - 20k CTC, 19.5k in hand approx.
- Punjabi - 16.5k CTC, 15.9k in hand approx.

**Job Types**: Full-time, Fresher

**Salary**: ₹16,000.00 - ₹19,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Gujarati (preferred)
- Marathi (preferred)
- Kannada (preferred)

**Speak with the employer**

+91 8982805488

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