Customer Care

3 days ago

Jalandhar Punjab, India WIZE ENTERPRISE Full time

**Job Description: Customer Care (Female)**

Position Overview:
We are seeking a motivated and empathetic individual to join our customer care team as a Customer Care Representative. As a key point of contact between our company and our customers, you will be responsible for providing exceptional service, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for assisting others.

**Responsibilities**:

- Provide accurate information about products, services, and policies to customers.
- Assist customers with placing orders, tracking shipments, processing returns, and resolving any issues or concerns they may have.
- Identify and escalate complex or unresolved issues to appropriate channels within the organization.
- Keep detailed records of customer interactions, transactions, inquiries, and complaints.
- Collaborate with other team members and departments to improve overall customer experience and service delivery.
- Stay updated on product knowledge, company policies, and industry trends to effectively address customer needs.
- Proactively follow up with customers to ensure their inquiries or concerns have been addressed satisfactorily.
- Handle irate or upset customers with patience, empathy, and professionalism, aiming to turn negative experiences into positive outcomes.
- Contribute to the development and implementation of customer service procedures, protocols, and best practices.

Qualifications:

- High school diploma or equivalent; college degree preferred.
- Prior experience in customer service, retail, hospitality, or related fields preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and composed under pressure.
- Empathetic and patient demeanor when interacting with customers.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
- Positive attitude and willingness to learn and adapt in a fast-paced environment.
- Fluent in [insert relevant languages if applicable].

**Job Types**: Full-time, Fresher

**Salary**: ₹10,171.27 - ₹28,346.47 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8872299555

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