Customer Care Executive

1 day ago

Jalandhar Punjab, India XpressEdu Full time

**Job Title**: Customer Care Executive
**Location**: Bangalore
**Experience Required**: Minimum 6 Years
**Working Days**: 6 Days a Week
**Salary**: ₹18,000 - ₹20,000 per month
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Address and resolve customer complaints, issues, and inquiries effectively.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with internal departments to resolve customer issues.
- Ensure a high level of customer satisfaction through timely and effective communication.
- Follow up with customers to ensure their issues are fully resolved.
- Meet daily/weekly performance and quality targets.

**Key Requirements**:

- **Minimum 6 years of experience** in a customer care or support role.
- Strong interpersonal and problem-solving skills.
- **Excellent verbal and written communication skills in English**.
- Ability to stay calm and handle difficult situations professionally.
- Basic computer skills and experience with CRM tools or call center software.
- Ability to work independently as well as part of a team.

**Additional Details**:

- **Location**: Bangalore (on-site position)
- **Working Days**: 6 days a week
- **Salary Range**: ₹18,000 - ₹20,000 per month (based on experience and skills)

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

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