Reservations Executive

1 week ago

Marol Mumbai Maharashtra, India Aralia hotels Full time

Customer Service:

- Provide excellent customer service to guests before, during, and after their stay. Answer inquiries, offer recommendations, and resolve issues promptly.
- Booking System Management:

- Ensure all reservation data is entered into the property management system (PMS) accurately and updated regularly.
- Rate Management:

- Upselling & Cross-Selling:

- Upsell and cross-sell resort services, packages, and amenities such as spa treatments, tours, or special events to maximize revenue.
- Guest Coordination:

- Confirm reservations, send out booking confirmations, and communicate any special requests or requirements between guests and departments.
- Cancellations & Modifications:

- Handle cancellations, amendments, and no-shows according to the resort’s policies and procedures.
- Group Reservations:

- Manage group bookings, ensuring all details are handled professionally and efficiently, and coordinate with other departments.
- Reporting:

- Provide daily/weekly reports on reservations and bookings. Assist in forecasting occupancy and revenue to help in the preparation of the resort's sales strategies.
- Collaboration:

- Work closely with the front office, sales, and marketing teams to ensure accurate and up-to-date reservation information.

**Job Types**: Full-time, Fresher

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

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