Ind Contact Center Representative I

2 days ago

Gurgaon, India Aon Corporation Full time

Posting Description:
**Business Overview**:
Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include: end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.

**Work Description/Role Summary**:
In addition to the core responsibilities, the Colleague will have a specific focus depending on the business area: the colleague is responsible for supporting employees with questions or queries about their Benefits options/choices, questions and queries on their records and information.

**Experience Required**:Freshers (0 - 1 year)

**Role overview**:

- Accurately answering queries and questions by following procedures correctly and meeting agreed deadlines.
- Following client specific requirements to meet each clients' exact needs.
- Delivering a high level of Customer Service for all internal and external customers.
- Reviewing and updating procedures and documentation.
- Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements.
- Building strong relationships with client teams, client representatives and third-party providers.
- Communicating with relevant parties using the appropriate communication channel and language.

**Skills & Knowledge Requirements: Mandatory Skills (Behavioral)**
- Average communication skills, both verbal and written
- Inter Personal Skills

**Mandatory Skills (Specialized)**:

- Average communication skills and Client management skills

**Good To Have**:

- H&B Domain Knowledge
- Basic Knowledge of Excel
- Stakeholder Management

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