Contact Center Manager
3 days ago
Role & responsibilities
Key Skill Set- B2C sales, tele sales, inside sales, outbound sales
Insurance - Health Insurance
Designation- Contact Center Manager
Team Size- 100 +
Major Job responsibilities
- Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service.
- Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth.
- Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and mentoring to develop team members.
- Sales Target Achievement: Set and manage daily, weekly, and monthly sales targets, ensuring the team delivers results and contributes to overall business goals.
- Resource & Shift Management: Organize team resources effectively, including managing staff schedules, absences, and leave planning to ensure smooth operations.
- Continuous Improvement: Identify opportunities for process enhancements, driving initiatives that improve performance, efficiency, and customer satisfaction.
How to Apply Interested Candidate can share their updated CV at or WhatsApp
Fill the following details -
Current CTC
Expected CTC
Notice period
Team size
Total experience
Reason for change
Age
Current loc
Languages
-
Contact Center Manager
7 days ago
Gurgaon, Haryana, India Policybazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the JobWe are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership,...
-
Solutions Consultant Manager – Contact Center
4 weeks ago
Gurgaon, Haryana, India Saaki Argus Averil Consulting Full timeAbout our clientA leading BPSJob Title Solutions Consultant Manager Contact CenterLocation Pune Gurgaon BangaloreThe candidate will be required to contribute actively in the pre-sales cycle by Delivering research analysis focused on leading trends in the Business Process Outsourcing space for Contact Center Clients Identifying problem statements ...
-
Exceutive Manager@Gurugram- COntact center
7 days ago
Gurgaon, Haryana, India Talentzq Full time ₹ 15,00,000 - ₹ 20,00,000 per year10+ years of exp in contact center and hospitality industryLead, manage and monitor Sales, Stakeholder Management and Contact Centre Managing outbound, inbound and enrolment operationsStakeholder managementContact center management
-
Contact Center Specialist
7 days ago
Gurgaon, Haryana, India Orange Business Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionPerform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network Log and track faults for voice customers and provide progress update reports until resolution Liaise with next level for...
-
Cloud Contact Center Architect
7 days ago
Gurgaon, Haryana, India beBeeJob Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Solutions Architect RoleWe are seeking a skilled Solutions Architect to spearhead the design and development of cloud-based contact center solutions.Main Responsibilities:Support solution design and deliveryCollaborate with stakeholders to create innovative cloud-based contact center solutionsContribute to key areas such as Product Development, Data &...
-
Gurgaon, Haryana, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Expert Telephony and Contact Center Professional SoughtJob Summary:This is an exciting opportunity to join our organization as a highly skilled telephony and contact center professional. We are seeking an experienced individual to provide senior-level expertise in Genesys OnPrem and Amazon Connect.Key Responsibilities:Provide subject matter expertise on...
-
Contact Center Senior Specialist
7 days ago
Gurgaon, Haryana, India Orange Business Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description We are seeking a highly skilledContact Center Senior Specialistto provideoperational supportfor ourGenesys Cloud CX /Nice Cx One /Webex CCenvironment The ideal candidate will be responsible for ensuring the stability, performance, and continuous improvement of our cloud-based contact center platform This role involves troubleshooting...
-
Chief Manager/ Lead Airline Contact Centre
7 days ago
Gurgaon, Haryana, India Aviation Indeed™️ Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob PurposeAccountable for leading the daily operations of the Non-Voice customer interactions, ensuring exceptional customer service, optimizing operational efficiency, and driving continuous improvement initiatives. This role demands strong leadership, strategic vision, and deep expertise in product, processes and technologies.Champion a customer-centric...
-
Gurgaon, Haryana, India Optum Full timeJob DescriptionOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and...
-
Call Center Operations Manager
7 days ago
Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionIncorporated in 1993, Frankfinn Aviation Services Pvt. Limited has pioneered Soft Skills training in India across industries such as Aviation, Hospitality, Travel, and Customer Service, transforming countless careers. Frankfinn is an approved training partner of NSDC & THSC, and has a unique tie-up with Air India for its 'In-Flight...
