Customer Relationship Executive
4 days ago
**Key Responsibilities**:
- Provide accurate information regarding test procedures, results, pricing, and appointment scheduling.
- Assist customers in understanding the diagnostic services offered, helping them select appropriate tests.
- Resolve customer concerns and complaints promptly and professionally, ensuring customer satisfaction.
- Collaborate with internal teams (e.g., technical, sales) to address any customer issues or requests.
- Maintain detailed records of customer interactions, including inquiries, feedback, and resolutions.
- Follow up with laboratories to ensure the timely completion of their diagnostic services and that they are satisfied with the process.
- Stay updated with the latest diagnostic services, products, and company policies.
- Compliance with all company procedures, privacy standards, and regulatory guidelines.
**Qualifications**:
- Proven experience in customer service or support roles (preferably in healthcare or diagnostics).
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Empathetic, patient, and attentive to customer needs.
- Basic knowledge of diagnostic procedures or medical terminology is a plus.
- Comfortable working with various customer service tools and software.
- Ability to work in a fast-paced, dynamic environment.
- Flexibility to work in shifts, including weekends if required.
**Educational Requirements**:
- A Bachelor’s degree in any discipline is preferred.
- Prior experience in customer service or healthcare-related fields is an advantage.
**Benefits**:
- Competitive salary package.
- Opportunity for professional growth and development.
- Health insurance and other benefits.
Pay: ₹9,591.02 - ₹29,494.40 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Customer relationship management: 3 years (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 8792508427
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