Dvp - Consumer Services - Operations

1 day ago

Mumbai, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
This role will act as the primary contact point for our customers (banks & financial institutions), will work jointly with them & internal teams, and demonstrate progress & improvement in their key metrics.

The role will work closely with Head -Consumer services and other process leads, to ensure that customers respond within the regulatory requirements, thus improving overall end-consumer satisfaction scores.

**What You'll Bring**:

- Assist in developing strategies for quality consumer satisfaction
- Oversees the creation and facilitation of any Consumer Relations policy and procedure, user documentation, scripts and training materials.
- Assist in managing relationship with outsourcing vendor. This includes reporting and operations, monitoring of new processes and procedures, providing updates, resolving issues and making operational decisions.
- Develop process for the production of management reports, area statistics, performance measures, etc.; implements process and tracks results.
- Responsible for resolution of RBI & Management Escalations
- Ensure adherence of TAT for all processes
- Use Six sigma methodology and execute projects periodically to improve the customer service experience
- Monitoring BPO and Business partner’s performance - TAT, Productivity, Capacity Planning
- Utilize inclusive and engaging leadership skillset to establish strong working relationships with direct staff and all levels of the organization
- Be on the lookout for opportunities for improvement and develop new efficient procedures
- Improving overall process efficiency and reducing cost of operations

**Impact You'll Make**:

- 13-15 years of experience in stakeholder management, preferably in Operations and Customer management processes within BFSI domain.
- Familiarity with Microsoft Office Suite - Word, Excel, PowerPoint, etc
- Ability to create reports and dashboard which can be shared internal & external audience Bachelor's Degree in appropriate field of study and equivalent work experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Strong analytical bent of mind to read through data trends and large data pools
- Excellent written and verbal communication skills with experience in working with cross-functional teams.
- High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

TransUnion Job Title

Manager II, Consumer Capability

  • AVP/DVP Risk Analytics

    6 days ago

    Mumbai, India IndusInd Bank Full time

    Company Description IndusInd Bank is a leading financial institution catering to the needs of consumer and corporate customers since 1994. With a strong technology platform supporting multi-channel delivery capabilities, the bank has a widespread presence with branches, banking outlets, and ATMs across the country. IndusInd Bank drives its business through...

  • Dvp - Credit Underwriter

    1 day ago

    Navi Mumbai, India Women Entrepreneur Network Full time

    **DVP - Credit Underwriter** *** Summary Experience Required: **10 - 15 Years** **Location**: **Navi Mumbai ( Belapur)** Category: **Banking and Financial services** **Job Description**: Unique Job Role Credit Underwriter Function Credit Grade/ Band DVP Reporting Authority HOD Location Navi-Mumbai-HO Reviewing Authority HOD Job...

  • Dvp - Brand Marketing - with a Leading Nbfc - Mumbai

    2 weeks ago

    Mumbai, India Skillventory Full time

    **DVP - Brand Marketing - With a Leading NBFC - Mumbai**: - From 8 to 12 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** - Imbibing the brand philosophy: Think of new ways & means which will help the company imbibe and manifest the philosophy. - Co-create and drive the execution of organisations brand...

  • DVP – Consumer Product Management

    1 week ago

    Mumbai, India Skill Ventory Full time

    Roles and Responsibilities Conceptualization & launch of innovative new products & management of existing products within the Consumer Core Credit product vertical Internal & external stakeholder management, especially with partners Drive thought leadership through White Papers & User Groups Will be responsible for successful planning and execution...

  • Dvp - HRbp with a Leading Bank

    2 weeks ago

    Mumbai, India Skillventory Full time

    **DVP - HRBP with a Leading Bank**: - From 6 to 10 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** Key Responsibilities: - Strategic HR Planning: Collaborate with business leaders to understand their goals and challenges, and develop HR plans and initiatives to address them. - Employee Relations: Handle...

  • DVP / VP - Debt Product Head (Wealth Management)

    17 hours ago

    Mumbai, Maharashtra, India Intellectual Capital Hr Consulting Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    DVP / VP - Debt Product Head (Wealth Management)Company: One of the leading wealth management companiesDepartment: Product Management DebtLocation: MumbaiExperience: 6+ YearsReports to: [Head of Product or other leadership]Job SummaryWe are looking for an experienced and strategic-minded DVP / VP - Debt Product Head to drive the vision, strategy, and...

  • DVP / VP - Debt Product Head (Wealth Management)

    17 hours ago

    Mumbai, Maharashtra, India Intellectual Capital HR Consulting Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DVP / VP - Debt Product Head (Wealth Management)Company:One of the leading wealth management companiesDepartment:Product Management – DebtLocation:MumbaiExperience:6+ YearsReports to:[Head of Product or other leadership]Job SummaryWe are looking for an experienced and strategic-minded DVP / VP - Debt Product Head to drive the vision, strategy, and...

  • Dvp - Escalations

    1 day ago

    Mumbai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...

  • Service Operations Associate

    7 days ago

    Marol, Mumbai, Maharashtra, India OneAssist Consumer Solutions Pvt. Ltd Full time

    **About OneAssist: -** Everyday life comes with many worries - in a world where time is at a premium, where life is becoming more and more nuclear, the challenges of managing serious disruptions get more and more difficult, hence necessary. Be it in areas relating to financial products, travel, household products, etc. OneAssist would want to provide...

  • Sr Investment Counsellor SOUTH MUMBAI AVP

    2 days ago

    Mumbai, India Bank Full time

    Investment Counsellor - AVP / DVP RoleOpening for a Leading Bank - Looking for candidates from Banking OnlyKindly Share updated resume asap - Contact Person : Divya Wassup - Role Details:- Grade: (SM/AVP/DVP)- Maximum CTC: (11L - 30L)- Location: (Lower Parel)- Position: (2)The purpose of this role is to guide and motivate the team of Investment...