Chat Support Executive

2 weeks ago

Noida Uttar Pradesh, India 10x Growth Accelerator Full time

Position Type: Full-Time, Work From Office

Roles and Responsibilities:

- Engage with customers through live chat, providing prompt and accurate responses to inquiries.
- Address customer concerns and troubleshoot issues effectively.
- Maintain a high level of customer satisfaction by providing quality service.
- Document customer interactions in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
- Stay updated on product knowledge and company policies.
- Meet performance metrics, including response time, resolution time, and customer satisfaction ratings.

Qualification: Graduation in any field.

Experience: Freshers or experienced

Versanr score: versant 5 is needed

Additional Information:
Work Location: Noida sector - 62 (Will share soon the exact location)

Shift Timings: Ro

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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