Chat Support Executive

4 days ago

Lucknow Uttar Pradesh, India IDEAL PLACEMENT Full time

Profile - **Customer Support Associate ( WFO )**

Location
- **Hazratganj, Lucknow**

Qualification - **12th/ Graduation**

Salary - **13,000 - 15,500/pm**

Experience - **Fresher & Experience both can apply**

**Job Description:

- **
- **Documenting customer interactions - **Chat support agents should document customer questions, problems, solutions, and follow-up actions.
- **Providing customer assistance - **Chat support agents should provide information, help customers navigate products and services, and troubleshoot technical issues.
- **Meeting performance targets -**Chat support agents should meet or exceed performance targets such as response time, customer satisfaction, and chat volume.
- **Staying up to date - **Chat support agents should stay up to date on products and company policies to provide accurate information.
- **Collaborating with team members - **Chat support agents should collaborate with team members and other departments to ensure consistent customer support.
- **Acknowledging customers - **Chat support agents should make sure customers feel heard and valued.

**Contact for more information - 8182836411 ( HR Shivani )**

**Job Types**: Full-time, Fresher

Pay: ₹13,000.00 - ₹15,500.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8182836411

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