Chat Process

2 days ago

Lucknow Uttar Pradesh, India Trash tokri service management private limited Full time

A Chat Process executive is **responsible for providing customer support and solving queries via chat**. They handle customer inquiries, troubleshoot issues, and offer information about products or services. Efficiency in managing multiple chats and maintaining customer satisfaction is crucial.
- **Project Planning and Execution**: You will be responsible for planning, scheduling, and executing chat support projects to meet customer service objectives efficiently.
- **Problem-Solving and Decision-Making**: Your role involves addressing customer queries, resolving issues promptly, and making decisions to ensure customer satisfaction.
- **Collaboration with Cross-Functional Teams**: You will collaborate with various departments to gather insights, share customer feedback, and streamline processes for enhanced customer experience.
- **Leadership and Mentorship**: As a leader in chat support, you may mentor new team members, provide guidance, and contribute to team success through effective leadership.
- **Process Improvement and Innovation**: Continuously identify opportunities for process improvement, implement innovative solutions, and contribute to enhancing the overall customer service experience.
- **Technical or Customer-Facing Responsibilities**: Engage in technical troubleshooting, provide product information, and ensure seamless customer interactions through chat support channels

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

**Experience**:

- Live chat: 1 year (required)
- English: 1 year (required)

Work Location: In person

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